Peer Support Chat

Join us for a live, weekly chat about common issues and questions facing burn survivors and their loved ones.

Every week, Peer Support Chat offers a vital connection to the burn community for burn survivors and family members. In this online conversation, moderated by trained peer supporters, participants from all over the world can address questions and concerns about burn recovery. 

Peer Support Chat is hosted on Facebook every Wednesday from 8 - 9:30 p.m. EST.

What's New with Peer Support Chat

You spoke, we listened! Phoenix Society for Burn Survivors' weekly Facebook chat is changing! After testing out a new format for our online support chat, we’ve decided to permanently change the online chat to shift to an online Facebook messenger chat format. 


What does this mean? Our online Facebook support chat previously utilized a Facebook post that dropped every Wednesday at 8:00 PM, and survivors posted comments on this thread. Due to recent updates to Facebook, the chat became difficult to follow and did not update quickly enough to have an easy conversation with fellow survivors. For this reason, we’re moving to the following new process utilizing Facebook Messenger:

  • Phoenix Society for Burn Survivors will post a Facebook Event for each Wednesday online chat in our group chat here.

  • In order to be able to participate in each weekly chat, participants must “opt-in” to the Wednesday support chat by responding by “going” to an event before Wednesday evenings at 8:00 PM. 

  • On Wednesday evenings, our Peer Support Online Chat Admins will add those wishing to participate into a private online live Facebook messenger chat. To ensure you receive the invitation, be sure to check your Facebook message requests .

  • Once you’re invited into the chat, our trained Phoenix Society SOAR supporters will keep the conversation going! 

  • At the end of the chat, you will be removed from the group chat and conversations will be archived to ensure privacy.

Frequently Asked Questions


You must request to join the Peer Support Chat Facebook group to participate in chat. You may send a request at any time, but requests will only be approved between 8 PM - 9:30 PM (EST). The group is "closed," which means all members must be approved by Chat Moderators. You'll be asked basic questions about your connection to the burn community when you request to join. This helps us ensure all members are directly connected to the issues discussed.


Debes solicitar unirte al grupo de Facebook del Chat de Apoyo entre Pares para participar en el chat. Puedes enviar una solicitud en cualquier momento, pero las solicitudes sólo se aprobarán cuando el chat esté activo. El grupo es "cerrado", lo que significa que todos los miembros deben ser aprobados por los moderadores del chat. Cuando solicite unirse, se le harán preguntas básicas sobre su relación con la comunidad de quemados. Esto nos ayuda a garantizar que todos los miembros estén directamente relacionados con los temas que se tratan.